Pullman Kuala Lumpur City Centre Hotel & Residences

the location & hotel is just perfect. the rooms were very clean. on the staff side the hotel needs improvement, if you want anything at night most of the time no one answers the phone i.e. the operator, in our room you could call only the operator by dialling “0” could not call room service, concierge etc directly. So when operator didn’t pick up the phone had to go to the hotel reception in the middle of the night. So their night service needs fixing. Also, there is no reminder that buffet breakfast will be cleared in day half an hour etc. small service we have experienced in other hotels. we arrived at the hotel on Saturday night, next morning we has buffet breakfast which was included in our room rent. however, when we went to have breakfast on Monday at the same time, we were told breakfast is over & when we had breakfast at same time yesterday, staff just said that time is extended time and only in the weekends. We were shocked to hear this, as we were informed about this. they cleared the whole breakfast area while we were standing there, when we asked give us something to eat like simple bread butter & juice, they refused. even asked at the reception if we can get anything to eat, they simply refused. they were more busy in preparing for the afternoon I guess. It was appalling. Rest of the time we stayed clear of the staff & had pleasant stay.

I like that the apartment is quite spacious for my little bub to crawl around. Each room has its own toilet which makes its convenient esp when I’m travelling with infants and elderly!

Beds, kids facilities, durian outside property. Location!!

Apartments were good and spacious. One of apartments bedroom was very dingy and Depressing. Services were really good. Staff was friendly. Breakfast service needs to be improved. Many times food was not replenished. We need to wait for things. Apart from the these four days I have stay for a night at Hotel room also. The experience was really bad. We nearly begged for water bottles. If hotel doesn’t provide the water it should be mentioned that it’s Chargeable. I booked two airport drops from the hotel on the Belldesk. One day they offered me 165 and next day for the same car they asked for 195. When I mentioned about last day then the staff started giving me some story. Later he said I will charge 165 if you pay cash. However For families apartments are more suitable. Thanks