Pullman Kuala Lumpur City Centre Hotel & Residences

the location & hotel is just perfect. the rooms were very clean. on the staff side the hotel needs improvement, if you want anything at night most of the time no one answers the phone i.e. the operator, in our room you could call only the operator by dialling “0” could not call room service, concierge etc directly. So when operator didn’t pick up the phone had to go to the hotel reception in the middle of the night. So their night service needs fixing. Also, there is no reminder that buffet breakfast will be cleared in day half an hour etc. small service we have experienced in other hotels. we arrived at the hotel on Saturday night, next morning we has buffet breakfast which was included in our room rent. however, when we went to have breakfast on Monday at the same time, we were told breakfast is over & when we had breakfast at same time yesterday, staff just said that time is extended time and only in the weekends. We were shocked to hear this, as we were informed about this. they cleared the whole breakfast area while we were standing there, when we asked give us something to eat like simple bread butter & juice, they refused. even asked at the reception if we can get anything to eat, they simply refused. they were more busy in preparing for the afternoon I guess. It was appalling. Rest of the time we stayed clear of the staff & had pleasant stay.

As always the check in and check out staff was efficient and friendly, the checkin and check out process was fast . They were good enough to allocate my stay to my member account . Location was fabulous . extremely close to the pavilion mall and walk away to KLCC. Hotel Coffee shop , the hot chocolate was to die for. The single bedroom apartment was very good and well equipped. The cleaning staff on everyday other than ONE day was very good.

Location

The room was very spacious, especially the living room. The bed was comfortable too and wifi worked impeccably. Location is great, everything within the City Center is doable on foot. Or Grab. The staff is very nice and efficient, room service is quick and early. The staff at the Reception was very kind in letting us have a late Check-Out since we had a late flight out from KL. The hotel is pretty straightforward and does not strike by a certain style yet it is excellent value for money and has a great infrastructure (if you need a haircut, a massage, etc. too).